Shipping Policy Online Packages are shipped within 24 to 48 hours, Monday to Friday. If your ordered product is not in stock then allow for up to 15 days before receipt. During public holiday, the shipping time may take 3 to 4 days. Once shipped, please wait up to 7 business days for your package to arrive (Canada). These are approximate deadlines. Some exceptions apply. We deliver with the following carriers, Canpar, Canada Post and Dicom.
Fixed price shipping of $ 14.95 per order.
Free shipping with the purchase of 100$ or more in Quebec and Ontario with the exception of certain regions in these provinces. This also excludes oversized packages.
We reserve the right to limit the sales of our products or services to a certain person or geographical area or to a certain country or territory. You agree to pay the shipping and handling charges shown at the time of purchase. We reserve the right to increase, decrease, add or eliminate shipping charges. However, you will always be informed of additional charges that you will have to pay before finalizing your order.
Oversize and overweight items:
When an item is considered overweight or oversize by Canada Post, other shipping methods are required and may incur additional costs. We will contact you to inform you of the shipping costs before processing your order (example: Furniture for sewing machines or stitching machine).
We do not accept return without approval. Exchange for higher models can be accept by conditions. Shipping cost for the exchange is at your own. If within 3 months of your purchase, you decide to purchase a more efficient machine and all of the following criteria are met:
We take back the machine you bought and exchange it for a higher price machine against payment of the difference.
Email us at [email protected]